Portland Bar Academy on Monday December 1, 2014
The Portland Bar Academy (PBA) is a one-day workshop for bar owners, managers, bartenders, servers and security staff.
I will be presenting with Rob Hoover (from the Fournier Group) on the top ten OLCC violations, dram shop and general liability, and the relationship between administrative violations and liability. We will also focus on practical steps to reduce the risk of administrative violations and liability.
The purpose of the workshop is to bring together all of those involved in Portland’s bar and nightlife to share information, ideas and experiences, and to shape Portland’s nightlife and entertainment for the future.
Participants can att end any session from the three tracks of classes designed for owners/managers, bartenders/servers and security staff. Each class focuses on a critical topic which is facilitated by an expert in his/her field.
See full schedule here and excerpt below.
BAR OWNERS & MANAGERS
11:00 a.m. – 11:50 p.m.
Raising the Bar
Presenter: Old Town Hospitality Group
Nikki Jones, Jones Bar & The Boiler Room
Dan Lenzen, Dixie Tavern: Dave Leiken, Roseland Theater
Luke Bradley, 5th Ave. Lounge: Tracey Murphy, Kell’s Irish Pub
Description:
Interactive forum on the use and benefits of implementing best practices in your establishment. Network with other bar owners/GMs and discuss the culture of PDX’s current and future nightlife.
12:00 p.m. – 1:30 p.m.
Keynote Speaker/ Lunch
Presenter: Jim Peters, Responsible Hospitality Institute
Description:
Cities throughout the world recognize the importance of sociability as an economic engine. This presentation will trace the evolution of urban hospitality and showcase how cities can join together in modernizing policy and practices to meet consumer demands while maintaining public safety and livability. The presentation will also engage the audience in evaluating Portland’s transformation as a destination for nightlife in comparison to national trends and identify opportunities to enhance Portland as one of America’s most sociable cities.
1:45 p.m. – 2:45 p.m.
Dramshop/ Liability Issues
Presenter: Duke Tufty, Attorney & Rob Hoover, Insurance Agent
Description:
Learn how to avoid the top 10 most common violations, dramshop, liability and avoiding lawsuits.
3:00 p.m. – 4:00 p.m.
Lesson Learned/ Legal Use of Force
Presenter: Robert Smith, Nightclub Security Consultants
Description:
Guidance on those “What the hell” moments! This session will identify the top 10 mistakes and best practices in hospitality. Owners and managers will walk away with ideas they can implement at their bar or club.
4:15 p.m. – 4:30 p.m.
Hear from your Local Resources:
Portland Police Bureau, Entertainment Detail; Portland Fire Bureau, Inspector
4:30 p.m. – 5:45 p.m.
Keynote Speaker
Presenter: Robert Smith, Nightclub Security Consultants
Description:
From the newest door hostess to the seasoned bartender to the “I know everything” owner, the staff of nearly every bar and club too often forget to remember what they already know. During the keynote, we’ll have a very open and frank discussion on some basic facts of the bar business that every employee already knows but often forget. This will be a funny, insightful and right on target discussion for every bar and club employee.
SECURITY MANAGER & GUARDS
11:00 a.m. – 11:50 p.m.
No Session Scheduled
12:00 p.m. – 1:30 p.m.
Keynote Speaker/ Lunch
Presenter: Jim Peters, Responsible Hospitality Institute
Description:
Cities throughout the world recognize the importance of sociability as an economic engine. This presentation will trace the evolution of urban hospitality and showcase how cities can join together in modernizing policy and practices to meet consumer demands while maintaining public safety and livability. The presentation will also engage the audience in evaluating Portland’s transformation as a destination for nightlife in comparison to national trends and identify opportunities to enhance Portland as one of America’s most sociable cities.
1:45 p.m. – 2:45 p.m.
Bouncers Legal Use of Force
Presenter: Robert Smith, Nightclub Security Consultants
Description:
Crowd management and de-escalation techniques; Customer service focused security practices; Legal use of force for security professionals
3:00 p.m. – 4:00 p.m.
Fake ID Training
Presenter: Mark Smith, OLCC & Key bouncers from PDX bars
Description:
How to identify fakes, tips and techniques for taking fakes and interacting with customers at the front door in your line queue.
4:15 p.m. – 4:30 p.m.
Hear from your Local Resources:
Portland Police Bureau, Entertainment Detail; Portland Fire Bureau, Inspector
4:30 p.m. – 5:45 p.m.
Keynote Speaker
Presenter: Robert Smith, Nightclub Security Consultants
Description:
From the newest door hostess to the seasoned bartender to the “I know everything” owner, the staff of nearly every bar and club too often forget to remember what they already know. During the keynote, we’ll have a very open and frank discussion on some basic facts of the bar business that every employee already knows but often forget. This will be a funny, insightful and right on target discussion for every bar and club employee.
BARTENDERS & SERVERS
11:00 a.m. – 11:50 p.m.
No Session Scheduled
12:00 p.m. – 1:30 p.m.
Keynote Speaker/ Lunch
Presenter: Jim Peters, Responsible Hospitality Institute
Description:
Cities throughout the world recognize the importance of sociability as an economic engine. This presentation will trace the evolution of urban hospitality and showcase how cities can join together in modernizing policy and practices to meet consumer demands while maintaining public safety and livability. The presentation will also engage the audience in evaluating Portland’s transformation as a destination for nightlife in comparison to national trends and identify opportunities to enhance Portland as one of America’s most sociable cities.
1:45 p.m. – 4:00 p.m.
How to Cut People Off
Presenter: Diane Barta, Action Server Education
Description: Interactive workshop on the dos/don’ts of cutting people off, interacting with tough customers & learning tips & tricks of how to cutoff visibly intoxicated persons
Consequences of Overservice
Presenter: Trauma Nurses & Portland Police
Description:
Learn the science of over-indulging, the ways it affects the human body, the consequences involved in over service, and how to positively impact the customer experience safely and effectively
4:15 p.m. – 4:30 p.m.
Hear from your Local Resources:
Portland Police Bureau, Entertainment Detail; Portland Fire Bureau, Inspector
4:30 p.m. – 5:45 p.m.
Keynote Speaker
Presenter: Robert Smith, Nightclub Security Consultants
Description:
From the newest door hostess to the seasoned bartender to the “I know everything” owner, the staff of nearly every bar and club too often forget to remember what they already know. During the keynote, we’ll have a very open and frank discussion on some basic facts of the bar business that every employee already knows but often forget. This will be a funny, insightful and right on target discussion for every bar and club employee.
The Portland Bar Academy is organized by the Old Town Hospitality Group (OTHG), a volunteer organization made up of some of Portland’s most experienced bar and night club owners, and the Safe Nightlife Advocacy Partnership (SNAP).
Hope to see you there!